Know Before You Go

Have your tickets ready, empty your pockets, and be prepared for metal detection, bag inspections, and security screening to help keep entry quick and safe for everyone.

Bring a valid photo ID if you’re picking up tickets at Will Call, checking in for an upgraded experience, or planning to enjoy an adult beverage. Fake IDs may result in denied entry without a refund.

Keep it light! No oversized bags, backpacks, or purses larger than 4.5" x 6.5" are allowed. All bags are subject to inspection upon entry. Strollers and diaper bags are welcome when accompanied by a child and are also subject to search.

Once you’re in, you’re in! Make sure you have everything you need before entering the venue, including any medically necessary items.

Unless otherwise noted, all shows are open to all ages. Guests under 16 must be accompanied by an adult. Children six and under are admitted free with a paying adult, but must sit on a parent or guardian's lap for reserved seating events. Please remember that concerts can be loud, we recommend hearing protection for young guests.

You must be 21 or older with a valid photo ID to purchase or consume alcohol. Underage guests found purchasing, attempting to purchase, or consuming alcohol, or anyone using a fake ID, will be removed from the venue without a refund and may be turned over to local authorities.

Outside food, beverages, coolers, and water bottles are not permitted. Guests with medical conditions may bring medically necessary food, medications, insulin, or medical devices after inspection by our Front Gate team.

Please leave the following at home:

• Weapons of any kind, including knives, pepper spray, mace, stun guns, wallet chains, metal chokers, chain belts, and similar items
• Professional cameras with detachable lenses
• Outside food or beverages
• Chairs
• Umbrellas
• Selfie sticks
• Any item deemed unsafe by venue staff

Firearms are prohibited inside the venue. Licensed Texas peace officers carrying an issued service weapon should contact the Box Office at least one week before the event for verification and credentialing requirements.

Bodysurfing, moshing, fighting, crowd surfing, or any behavior that puts yourself, other guests, artists, or staff at risk is prohibited. Guests engaging in unsafe or disruptive behavior may be removed from the venue without a refund.

Only trained service animals assisting guests with disabilities are permitted inside the venue. Service animals must remain leashed or harnessed at all times.

Our shows go on rain or shine unless otherwise announced. Please dress for the weather and keep an eye on our social media for any event updates.

Our main parking lot is cash only, with parking rates typically ranging from $5–$30 depending on the event. ADA parking is available at the corner of Concrete Street and N. Tancahua Street.

If you've purchased an upgraded experience on the Rockstar Deck, Encore Deck, or Lonestar Lounge, have your tickets and a valid photo ID ready when you arrive. Head to the Rockstar Express line to check in, receive your credentials, and let our team get you set up for an elevated concert experience.

Need cash? An ATM is located inside the venue. You'll need a valid event ticket to access it.

Management reserves the right to refuse entry to, or remove any guest whose behavior is disruptive, unsafe, illegal, or interferes with others' enjoyment. Guests removed from the venue are not eligible for a refund.